Product Care & Aftercare

Watch repairs have been part of the service ever since Ron Finnie opened his first shop in 1957. Today, at our in-house workshop, we have four skilled goldsmiths, a watch technician and a full-time professional diamond setter, with the expertise to carry out a wide variety of repairs and adjustments to your jewellery and watches. We are always glad to offer you help and advice. Please either drop into our repair counter, call us on +44 (0)1224 636 632 or email repairs@finnies.com

 

Jewellery repair service

  • Annual clean and inspection

  • Laser-machine ring sizing and general repairs

  • Stone grading and replacement

  • Rhodium plating

 

A note about diamonds
Some poorer quality diamonds have been treated with a glass-like material to enhance their appearance. Such fillings, though difficult to detect when new, can behave unpredictably during repairs or cleaning. We do not sell treated diamonds and although all reasonable care will be taken, we cannot guarantee how such diamonds purchased elsewhere might be affected. Please note that we also do not set or re-mount individual diamonds purchased online.

 

Watch maintenance service

  • Battery and strap replacement

  • Water testing for brands we stock

  • Knowledge and information about our brands

  • We are happy to assist in sending your timepiece to the manufacturer for servicing and water testing if it is a brand we stock.


A note about water resistance
Due to many variables, the water resistance of watch cases is not permanent. If you use your watch in the water, the seals should be tested annually. Our watch technician can test most of the brands we stock up to 10 metres, excluding chronograph (stopwatch) models which need to be returned to their
respective manufacturer for testing and re-sealing.

 

Valuations
We offer a formal valuation service for your jewellery and watches. This can be helpful if you wish to take out detailed insurance cover, or for legal and tax reasons arising from estate valuation. The service in each case takes three to four weeks. If you have purchased your jewellery or watch from Finnies and we have copy receipts or a previous valuation, we can carry out the valuation in-house.

  • Engagement rings – free of charge, including documentation

  • Other jewellery £55 for a document + 1.5% of the total value

  • Watches purchased from Finnies or elsewhere £30

  • This service takes 5 weeks


For items not purchased from Finnies, we use the services of an independent appraiser, enabling us to provide impartial and accurate reports for our customers. Adrian Smith FGA FIRV is the founder of the Association of Independent Jewellery Valuers and a Fellow of the Institute of Registered Valuers. Details of his company, Surety Valuations, can be found at https://suretyvaluations.co.uk/jewellers

For items sent to Surety Valuations on your behalf, the charges are:

  • Documentation fee £100 (for report folder, photographs and USB stick) plus

  • £85 per item for gem set jewellery

  • £55 per item for non-gem set jewellery

  • £85 per group for lower value items (approx 10 per group)

  • Diamonds over 1ct are charged at the higher rate of £150 each, unless accompanied by a valid laboratory report (please ask for guidance/details)

  • This service takes 4 weeks

 

Engraving
Personalise your Finnies purchase with our hand or machine engraving service. Many items are suitable for engraving, including jewellery, watches and wonderfully personalised gifts.

 

Please bring the items for valuation to our repairs counter and we will be happy to help. For further advice, please call us on +44 (0)1224 636632 or email repairs@finnies.com

 

“At Finnies, we aim to take care of you at every stage of your purchase – before, during and long after.”
Craig Jolliffe, Aftersales Manager.