Product Care & Aftercare

Watch repairs have been part of the service ever since Ron Finnie opened his first shop in 1957. Today, at our in-house workshop, we have four skilled goldsmiths, a watch technician and a full-time professional diamond setter, with the expertise to carry out a wide variety of repairs and adjustments to your jewellery and watches. We are always glad to offer you help and advice. Please either drop into our repair counter, call us on +44 (0)1224 636 632 or email


Jewellery repair service

  • Annual clean and inspection

  • Laser-machine ring sizing and general repairs

  • Stone grading and replacement

  • Rhodium plating


A note about diamonds
Some poorer quality diamonds have been treated with a glass-like material to enhance their appearance. Such fillings, though difficult to detect when new, can behave unpredictably during repairs or cleaning. We do not sell treated diamonds and although all reasonable care will be taken, we cannot guarantee how such diamonds purchased elsewhere might be affected. Please note that we also do not set or re-mount individual diamonds purchased online.


Watch maintenance service

  • Battery and strap replacement

  • Water testing for brands we stock

  • Knowledge and information about our brands

  • We are happy to assist in sending your timepiece to the manufacturer for servicing and water testing if it is a brand we stock.

A note about water resistance
Due to many variables, the water resistance of watch cases is not permanent. If you use your watch in the water, the seals should be tested annually. Our watch technician can test most of the brands we stock up to 10 metres, excluding chronograph (stopwatch) models which need to be returned to their
respective manufacturer for testing and re-sealing.



With ownership of quality items of jewellery and fine watches, insurance is recommended to protect your investment.  To facilitate cover on these precious items it is likely an insurance valuation will be required, Finnies the Jeweller can provide valuations for insurance and other purposes, such as estate valuations required for legal and tax purposes. Items of jewellery purchased from Finnies can be valued in-house where paperwork, (receipt or previous Finnies valuation) can be provided. Paperwork is not necessary for watch valuations.

  • Engagement rings – free of charge, including documentation

  • Other items - documentation charge £55

  • Watches purchased from Finnies or elsewhere £30

  • This service takes 4-5 weeks

For items not purchased from Finnies, we use the services of an independent appraiser, enabling us to provide impartial and accurate reports for our customers. Adrian Smith FGA FIRV is the founder of the Association of Independent Jewellery Valuers and a Fellow of the Institute of Registered Valuers. Details of his company, Surety Valuations, can be found at

For items sent to Surety Valuations on your behalf, the charges are:

  • Documentation fee £105 (for report folder, photographs and USB stick) plus

  • £100 per item for gem set jewellery

  • £65 per item for non-gem set jewellery

  • Items Having Larger Single Diamonds £142 - £300
    1.5ct to 1.99ct - £142
    2.0ct to 2.99ct - £195
    3.0ct to 3.99ct – £250
    4.0ct and over - £300
    Add plotting to gem set item fee - £80 each

  • This service takes 3/4 weeks


Personalise your Finnies purchase with our hand or machine engraving service. Many items are suitable for engraving, including jewellery, watches and wonderfully personalised gifts.


Please bring the items for valuation to our repairs counter and we will be happy to help. For further advice, please call us on +44 (0)1224 636632 or email


watch repairs | watch battery replacement | rhodium plating | jewellery cleaning | jewellery repair | watch cleaning | jewellery polishing

“At Finnies, we aim to take care of you at every stage of your purchase – before, during and long after.”
Craig Jolliffe, Aftersales Manager.