Online & Instore Returns Policy

We are confident that you will love your Finnies purchase, but we also understand that sometimes things don’t turn out quite as planned. We have a simple returns policy for all products purchased in store and online.

Aberdeen diamonds
Online Returns Policy

> You are welcome to return any product purchased through the website, within 14 days of you having initially received it. 

> You may request a refund or exchange it for a different product(s). Please note that refunds are only offered to our online customers.

> A returned product must be complete, undamaged, unused, unworn, in its original condition and packaging (undamaged and unmarked). Please also include the sales receipt.

> Please let us know, in writing with your returned product, if you would like to exchange it for an alternative or receive a refund. If you would like to exchange it, please provide us with details of your alternative choice.

Finnies the Jeweller Store

> The return of the product is your sole responsibility, and at your sole cost.  For the purposes of making an exchange, the value attributed will be the price you paid for the actual product, and not any associated delivery or other charges you may have paid.

> The product is your responsibility until it has been received and signed for by us. We are not responsible for parcels lost in transit. Please ensure the product is securely packaged and is sent back to us using a trusted delivery method. We recommend using a courier who can insure your parcel for loss in transit, and that you obtain proof of posting.

> The acceptance of a returned product for refund or exchange is at our absolute and sole discretion.

> Once we have received your return, we will either dispatch the alternative you have chosen (at your cost) or issue a refund to the original payment method. Please note that a refund or new delivery can take up to 7 working days.

Exclusions and Instore Returns Policy
Exclusions & In Store Policy

The following are excluded from this returns policy:

> Products that are damaged or have been used.

> Products that have been made to order, made to measure, custom made, bespoke or clearly personalised. 
e.g. altered to your finger size or engraved.

> Products purchased as part of an offer, in which case all of the products within the offer must be returned to us and must comply with this returns policy in order to qualify for a refund or exchange.

> Our in-store returns policy differs from our online returns policy. If you are not 100% happy with your in-store purchase from Finnies, we operate a simple and straightforward 28-day returns policy for an exchange or credit note. Please return your purchase to our store.
If you are unable to get to the store in person, please follow the instructions in our online returns policy noted above.

This returns policy does not affect your statutory rights.

How To Return
How to Return

Returns Address:


R D Finnie Ltd
219-223 George Street
Aberdeen
AB25 1HY

 

Christmas Returns 2022:

The closing date for receiving returns will be in January 31st 2023. Please note that we must have received your returned items by this date in order to activate your exchange or refund.

Should you have any questions or concerns, please email us at sales@finnies.com or call us on 01224 636632.

Thank you for visiting our online store.
Finnies the Jeweller.